Frequently asked questions
What is Norka?
An app for a secure connection. It encrypts traffic between your device and Norka servers in Europe, so it cannot be intercepted on the network - for example, on public Wi-Fi.
How do I get access?
Message us on Telegram or email support@getnorka.com. We will send you a personal invitation link: open it on a device with Norka installed and your access is set up automatically.
Do I need to sign up?
No. No email, no phone number, no password - just the invitation.
Which devices are supported?
iPhone (iOS 17 or later), Android (10 or later) and Mac. On Mac, Norka lives in the menu bar, so you can turn it on and off without opening the window.
Do you keep a history of my browsing?
No. We do not record which websites you visit and keep no log of your online activity. To run your access we only count traffic volume and the time of your last connection. Details are in our Privacy Policy.
Can some websites open directly?
Yes. You can route all your traffic through Norka or only what you need, and add your own websites - your bank, local services, local shops - to the "direct" list. Direct connections are not protected by Norka.
Where are the servers?
In the Netherlands and France. You can choose the country in the app.
It does not connect - what should I do?
Check that your internet works without Norka, then turn Norka off and on again. Still not working? Message us right from the app: gear icon → «Поддержка» (Support). We will reply there.
How do I delete my data?
«Выйти» (Sign out) in the app settings removes your access from the device. To delete your access and related data from our servers, contact support - we will delete it and confirm.